Shipping Policy

🚚 Shipping Policy

Thank you for shopping with Zeréna! We partner with reliable global suppliers to ensure your products arrive safely and efficiently — no matter where you are in the world.

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🌍 Where We Ship

We proudly offer worldwide shipping. If we’re unable to deliver to your location for any reason, we’ll notify you and issue a full refund.

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⏱ Estimated Delivery Times

Delivery times vary depending on your country and the item’s fulfillment location. Most orders are processed within 1–5 business days and shipped shortly after.

⏱ Please note: These are estimated delivery times. Actual arrival may vary based on customs, holidays, and local carriers.

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📦 Order Tracking

As soon as your order ships, you’ll receive a tracking number via email.
You can track your order through our tracking page or via the carrier’s website.

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❗ Delayed or Missing Packages

If your package:

• Has not arrived within the estimated time frame,

• Shows delivered but you didn’t receive it, or

• Appears stuck in transit —

please contact us at shopzerena@gmail.com so we can investigate.

Note: For non-delivery claims, we may require official confirmation from your local post office (e.g. a non-delivery certificate) before issuing a refund or replacement.

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📬 Multiple Shipments

To speed up delivery, items may arrive in separate packages if sourced from different suppliers. You’ll receive a tracking number for each package.

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💲 Customs, Duties & Taxes

Some international orders may be subject to import duties or taxes. These charges, if applicable, are the customer’s responsibility. We recommend checking your country’s import policy before placing an order.

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💌 Questions?

If you have any questions about your order or shipping status, reach out to us at:
📧 shopzerena@gmail.com
We’re here to help!

🚚 Shipping Policy

Thank you for shopping with Zeréna! We partner with reliable global suppliers to ensure your products arrive safely and efficiently — no matter where you are in the world.

---

🌍 Where We Ship

We proudly offer worldwide shipping. If we’re unable to deliver to your location for any reason, we’ll notify you and issue a full refund.

---

⏱ Estimated Delivery Times

Delivery times vary depending on your country and the item’s fulfillment location. Most orders are processed within 1–5 business days and shipped shortly after.

⏱ Please note: These are estimated delivery times. Actual arrival may vary based on customs, holidays, and local carriers.

---

📦 Order Tracking

As soon as your order ships, you’ll receive a tracking number via email.
You can track your order through our tracking page or via the carrier’s website.

---

❗ Delayed or Missing Packages

If your package:

• Has not arrived within the estimated time frame,

• Shows delivered but you didn’t receive it, or

• Appears stuck in transit —

please contact us at shopzerena@gmail.com so we can investigate.

Note: For non-delivery claims, we may require official confirmation from your local post office (e.g. a non-delivery certificate) before issuing a refund or replacement.

---

📬 Multiple Shipments

To speed up delivery, items may arrive in separate packages if sourced from different suppliers. You’ll receive a tracking number for each package.

---

💲 Customs, Duties & Taxes

Some international orders may be subject to import duties or taxes. These charges, if applicable, are the customer’s responsibility. We recommend checking your country’s import policy before placing an order.

---

💌 Questions?

If you have any questions about your order or shipping status, reach out to us at:
📧 shopzerena@gmail.com
We’re here to help!